Terms of service

1. The service

AsistentiAI provides an artificial-intelligence agent that answers your business's customers, based solely on the knowledge you give us or that is read from your official website. The agent is designed not to invent answers: when it doesn't know something, it flags the conversation and hands it to a person on your team.

2. Plans and limits

• Starter — $120/month, up to 1,000 agent replies per month; setup by our team $149, one-time ($0 when the business sets it up itself).
• Professional — $220/month, up to 3,000 agent replies per month; setup by our team $249, one-time.
• Business — $550/month, up to 10,000 agent replies per month; setup by our team $499, one-time.

The unit of every plan is an agent reply (each message the agent sends to a customer), regardless of how many messages a conversation has. Prices exclude VAT. Setup is paid once, at the start. Limits are soft: if you exceed them, no conversation is cut off midway — extra replies are billed at $30 per 1,000, or together we move to the appropriate plan. With annual prepayment, the first 2 months of the monthly fee are free (extra replies are billed as usual). Enterprise: on agreement, with a separate offer.

3. Your responsibilities

• The information you give the agent (prices, hours, policies) must be accurate and up to date.
• You are responsible for the content you publish to your customers through the agent.
• Using the service for fraud, illegal content or harassment is not allowed.
• If you connect WhatsApp, Instagram or Messenger, you must also comply with Meta's and WhatsApp's terms and commerce policies, and only reply to customers who have written to you or agreed to be contacted. You can disconnect a channel at any time from the dashboard; the connection tokens are deleted immediately.

4. Ownership and protection of the platform

AsistentiAI — the software, the dashboard, the agent with its instructions and rules, the name and the logo — belongs to AsistentiAI and is protected by copyright and industrial property law. You are granted the right to use the service for your business for the duration of our cooperation. It is not allowed — for you, for the colleagues you add to the dashboard, or for trial accounts:

• to reverse engineer, decompile or in any way try to obtain the code, the instructions, the rules or how the agent works;
• to copy the dashboard, the demo, the chat or the data automatically (scraping, bots, scripts), or to use the service beyond the normal work of your business;
• to use the service, the demo or information obtained from them to build or train a competing product;
• to sell, rent or share access with third parties.

To protect every business, we monitor unusual use of the platform. If these terms are breached we may suspend or close the account immediately, and we reserve the right to take legal action and claim damages.

5. Limitation of liability

The agent is an assistive tool and can make mistakes. We recommend supervising conversations from the dashboard, especially those marked "Needs you". We are not liable for commercial decisions taken solely on the basis of the agent's answers, nor for indirect losses. The service is provided "as is", with continuous effort towards availability and quality.

6. Data

Your business's knowledge and conversations remain yours. We process them only to provide the service, in line with the privacy policy. On your request, we export or delete them; anyone can also request deletion themselves on the data deletion page.

YouTube. Posts uses YouTube API Services. By connecting a YouTube channel, you agree to be bound by the YouTube Terms of Service. For how Google handles data, see the Google Privacy Policy.

7. Termination

You can end the cooperation at any time. On termination, we deactivate the agent and, on your request, delete the business's data from the platform.

8. Who provides it and contact

The platform operator is AsistentiAI, NIPT (tax ID) M61329506A, based in Durrës, Albania; the service contract is with AsistentiAI.

For any question about these terms: kontakt@asistentiai.com