An AI chatbot for businesses in Kosovo that understands how customers really write
Customers in Kosovo write the way they speak: "qysh", "çka", "sa bon", "veturë", "banesë". AsistentiAI understands these messages and replies in standard Albanian, 24/7, on WhatsApp, Instagram, Messenger and your website. It works online for businesses in Kosovo exactly as it does in Albania, from $120 a month.
It understands how people write in Kosovo
- ✓It understands the Gheg and Kosovo words customers use every day: veturë (car), banesë (apartment), patika (trainers), farmerka (jeans), trenerka (tracksuit), jakne (jacket), shporet (stove), termin (appointment), qmimi (the price), "sa bon?" (how much is it?), qysh (how), çka (what), tash (now).
- ✓When a customer asks for "farmerka" or a "veturë", the agent also searches your catalog with the standard Albanian word, so the product is found even when your catalog spells it differently.
- ✓It also understands messages written without ë and ç, and short follow-up questions.
- ✓It replies in clear, polite standard Albanian without imitating the customer's dialect, and when a customer writes in English, Italian or another language, it replies in that language.
Orders and delivery in Kosovo
- ✓When a customer gives an address in Kosovo (Prishtina, Prizren, Peja, Gjakova, Mitrovica, Ferizaj, Gjilan and others), the agent uses the delivery price and time you set for Kosovo, not the ones for Albania.
- ✓If you haven't set a delivery price for Kosovo, the agent doesn't guess: the question goes to your team with a draft reply.
- ✓When your team creates the order from the conversation, the +383 phone number and the Kosovo city fill in by themselves.
Channels and the team inbox
- ✓WhatsApp, Instagram, Messenger and the website chat in one shared inbox, through Meta's official APIs. A website isn't required: Instagram, Messenger or WhatsApp on its own is enough.
- ✓You connect your channels with your own Facebook login, without giving us any password.
- ✓Your team can take over any conversation at any time, even from a phone, and every person has their own role and permissions.
- ✓Data is stored in the EU (Frankfurt) and is never used for advertising or to train general models.
Prices and getting started
Prices are in US dollars, excluding VAT, the same for Kosovo and Albania: Starter $120 a month (1,000 replies), Professional $220 (adds WhatsApp) and Business $550. You pay per agent reply, not per user. The free trial gives 50 replies with no credit card; our team opens the trial account within the day.
The team works from Durrës and helps you online, in Albanian: Monday–Friday 09:00–21:00, Saturday 09:00–18:00, Sunday closed (the AI agent answers 24/7).
Frequently asked questions
Does AsistentiAI work for businesses in Kosovo?
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Yes. The platform works online, so a business in Prishtina, Prizren or anywhere in Kosovo uses it exactly like a business in Albania: the same platform, the same channels and the same team helping you in Albanian.
Does it understand customers who write in Gheg?
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Yes. It understands everyday Kosovo words such as veturë, banesë, patika, farmerka, qysh, çka or "sa bon", and replies in standard Albanian without imitating the dialect.
How does it handle delivery to Kosovo?
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With the rules you set for Kosovo: when the customer's address is in Kosovo, the agent uses the Kosovo delivery price and time. If that rule is missing, the question goes to your team, with no guessed prices.
What currency are the prices in?
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US dollars (USD), excluding VAT: from $120 a month. The value in euros depends on the day's exchange rate.
Are Meta's WhatsApp fees included?
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No, and they don't go through us. Since 1 October 2026, Meta charges for WhatsApp replies beyond 1,000 a month per number (the first 1,000 are free) and bills the business directly in Meta Business Suite. Meta charges no per-message fee for Instagram, Messenger or the website chat.
How can I try it?
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You can try the live demo on our website right away. The free trial gives 50 agent replies with no credit card: request it on the trial page and our team opens your account within the day.
Official connection to WhatsApp, Messenger and Instagram
Your channels connect only through Meta's official APIs — safe for your business's number and pages.
✅ Reviewed by Meta
The AsistentiAI app has passed Meta's official App Review for messaging on Messenger, Instagram and WhatsApp, and for comments on Facebook and Instagram.
🔒 Official APIs only
WhatsApp Business Platform and the Messenger and Instagram APIs — no unofficial apps or QR-code connections that put your number or page at risk of being blocked.
🔑 No shared passwords
You connect with your own Facebook login: you choose the pages and can disconnect whenever you like. The AsistentiAI team checks every connection before it goes live.
Meta, Facebook, Messenger, Instagram and WhatsApp are trademarks of Meta Platforms, Inc.
Learn more about AsistentiAI
More pages with pricing, comparisons and the most common answers.