Customer message management for small businesses
In a small business the owner is often the seller, the cashier and the person answering messages at night. AsistentiAI answers your customers 24/7 — in Albanian, English or the customer's own language — on Instagram, Messenger, WhatsApp and your website, and calls you only when a person is really needed.
The problem it solves
- ✓Messages arrive when you're busy: in the shop, with a customer, or late at night.
- ✓The same questions come every day: price, size, colour, opening hours, delivery.
- ✓A late reply often means a customer who buys somewhere else.
- ✓Messages are scattered across several apps and some get lost.
How it works
The agent learns your business from your website, your products and the information you add in the dashboard. Then it answers customers within seconds, with your prices, hours and rules.
It never makes things up: when it doesn't know or isn't sure, it hands the conversation to your team with a ready draft reply, marked "Needs you" in the dashboard. You take over whenever you like, even from your phone.
What you get
- ✓24/7 replies in Albanian, English, Italian or the customer's own language.
- ✓Every conversation — website, Instagram, Messenger, WhatsApp — in one dashboard.
- ✓Leads and booking requests collected from the chat.
- ✓Quick replies, internal notes and reply-time analytics.
- ✓The agent learns from your team's answers for next time.
What it costs
Starter costs $120 per month for up to 1,000 agent replies (Instagram, Messenger and the website widget); Professional at $220/month adds WhatsApp. Starter setup is $0 if you do it yourself, or $149 one-time if we do it. Prices are in US dollars, excluding VAT, and limits are soft: no conversation is cut off midway, and extra replies cost $30 per 1,000.
Free trial: 50 agent replies, no credit card. Our team opens your trial account within the day after you request it.
Frequently asked questions
Do I need technical skills?
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No. Give us your website address, fill in what's missing and connect your channels from the dashboard with your own Facebook login. Our team helps you and checks every connection before it goes live.
Does it work for a shop that sells only on Instagram?
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Yes. The agent answers Instagram and Messenger direct messages; you can add WhatsApp and website chat whenever you need them.
What if a customer asks something the agent doesn't know?
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It says so honestly and hands the conversation to your team with a draft reply. Once you answer, the agent learns it for next time.
Can I try it before paying?
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Yes: 50 free agent replies, no credit card. Request it on the trial page and our team opens your account within the day. You can also try the live demo right away.
Official connection to WhatsApp, Messenger and Instagram
Your channels connect only through Meta's official APIs — safe for your business's number and pages.
✅ Reviewed by Meta
The AsistentiAI app has passed Meta's official App Review for messaging on Messenger, Instagram and WhatsApp, and for comments on Facebook and Instagram.
🔒 Official APIs only
WhatsApp Business Platform and the Messenger and Instagram APIs — no unofficial apps or QR-code connections that put your number or page at risk of being blocked.
🔑 No shared passwords
You connect with your own Facebook login: you choose the pages and can disconnect whenever you like. The AsistentiAI team checks every connection before it goes live.
Meta, Facebook, Messenger, Instagram and WhatsApp are trademarks of Meta Platforms, Inc.
Learn more about AsistentiAI
More pages with pricing, comparisons and the most common answers.