Customer message management for large businesses
When daily messages are counted in hundreds or thousands and shared by several colleagues, the problem is no longer just speed: it is order, control and accuracy. AsistentiAI answers the repetitive questions itself and gives your team one shared dashboard for the rest.
The agent takes the volume, the team takes what needs a person
The agent answers questions about prices, stock, delivery, hours and policies 24/7, using only the business's own knowledge. It only sends on its own when it is sure; everything else goes to the team with a ready draft to check.
With your WooCommerce store or your own system connected (ERP, via the Connector Spec), the agent checks live order status and stock — only after verifying the customer.
One dashboard for the whole team
- ✓Website, Instagram, Messenger and WhatsApp in one real-time inbox, also on mobile.
- ✓Conversation routing, team hours and automatic closing.
- ✓Labels, filters, saved views, quick replies, internal notes and in-conversation search.
- ✓Orders and bookings straight from the chat, and tasks with deadlines for colleagues.
- ✓See which Facebook, Instagram or WhatsApp ad the customer came from.
Roles and permissions for every person
The team has four roles — Administrator, Supervisor, Operator and Staff/Editor — and every person has their own permission table. Nobody can grant permissions they don't have, and sign-in is protected with two-step verification or passkeys.
Analytics and control
- ✓Reply time per channel: typical, within 5 minutes, agent vs colleagues.
- ✓Each colleague's work: conversations, replies and orders.
- ✓Questions the agent didn't know, for the business to fill in.
Plans for high volume
Business: $550/month, up to 10,000 agent replies, all channels and priority support. Every plan includes the real-time dashboard and downloadable reports (Excel, CSV, Word). Setup by our team: $499, one-time. Enterprise: higher volumes, several numbers and pages or special requirements, on agreement. Limits are soft: no conversation is cut off midway, and extra replies cost $30 per 1,000. With annual prepayment, the first 2 months are free.
For large businesses we suggest a short meeting to look together at your message volume and needs: kontakt@asistentiai.com or +355 68 518 2975.
Frequently asked questions
Can many colleagues work at the same time?
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Yes. Everyone works in the same dashboard with their own role and permissions; conversations are routed and taken by colleagues according to the rules you set. Business includes the Admin + 10 users; Enterprise has unlimited users.
Does it connect to our order system?
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It connects directly to WooCommerce. ERPs and other systems connect through the Connector Spec; every connection is checked and approved by the AsistentiAI team.
How do we know the agent won't give wrong information?
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The agent uses only the business's knowledge and never makes up prices, stock or policies. When it isn't sure, it hands the conversation to a colleague with a draft to check.
Where is the data stored?
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Each business has its own isolated space; the database is in the EU (Frankfurt). Data is never sold or used for advertising.
Official connection to WhatsApp, Messenger and Instagram
Your channels connect only through Meta's official APIs — safe for your business's number and pages.
✅ Reviewed by Meta
The AsistentiAI app has passed Meta's official App Review for messaging on Messenger, Instagram and WhatsApp, and for comments on Facebook and Instagram.
🔒 Official APIs only
WhatsApp Business Platform and the Messenger and Instagram APIs — no unofficial apps or QR-code connections that put your number or page at risk of being blocked.
🔑 No shared passwords
You connect with your own Facebook login: you choose the pages and can disconnect whenever you like. The AsistentiAI team checks every connection before it goes live.
Meta, Facebook, Messenger, Instagram and WhatsApp are trademarks of Meta Platforms, Inc.
Learn more about AsistentiAI
More pages with pricing, comparisons and the most common answers.