Questions and answers

AsistentiAI is an Albanian platform that gives any business an AI customer-service agent. The agent answers customers 24/7, within seconds, on the website, Instagram, Messenger and WhatsApp, using only the business's own knowledge.

Any business that gets questions from customers: online shops, clinics, restaurants, hotels, beauty salons, agencies and service businesses — small and large, in Albania, Kosovo and wherever customers write in Albanian.

Your website chat (widget), Instagram, Messenger and WhatsApp, all in one dashboard.

Albanian — also when customers write without ë and ç or in dialect — plus English, Italian or the customer's own language.

From your website, documents (PDF, Word, Excel, CSV), product lists, a photo of your price list and WooCommerce products, which update automatically.

No. It never invents prices, stock or policies. When it doesn't know or isn't sure, it says so and hands the conversation to the team with a draft reply.

The conversation is marked "Needs you" in the dashboard and a colleague takes it over with a ready draft. The team can take over any conversation at any time.

Yes. It learns from colleagues' answers for next time, and questions it didn't know show up in the dashboard for the business to fill in.

It records bookings and leads from the chat. Appointment businesses also get a calendar, an online booking page and reminders. The team creates orders straight from the chat, and with WooCommerce or an ERP the agent checks order status and stock.

Starter $120/month (up to 1,000 replies), Professional $220/month (3,000, adds WhatsApp), Business $550/month (10,000, all channels), Enterprise on agreement. US dollars, excluding VAT. The unit is an agent reply, not a conversation.

Yes: 50 agent replies, no credit card. Our team opens your trial account within the day after you request it on the trial page or by email. The live demo is available right away.

Limits are soft: no conversation is cut off midway. Extra replies cost $30 per 1,000; we let you know and, when it's worth it, move to the right plan together.

Yes. It uses only Meta's official APIs, and the AsistentiAI app has passed Meta's App Review for messaging and comments. You connect with your own Facebook login, without giving us a password.

Each business has its own isolated space; the database is in the EU (Frankfurt). Data is never sold or used for advertising or to train general models.

Yes. The team has roles — Administrator, Supervisor, Operator, Staff/Editor — and every person has their own permissions. Sign-in is protected with two-step verification or passkeys.

There is a ready connection for WooCommerce. Other systems with an API connect through the Connector Spec; for specific platforms, write to us and our team will confirm what's possible.

Usually within the day: our team opens your account, the agent reads your website, you fill in what's missing and connect your channels.

Yes. Switch it on or off, give it a schedule, or pause it on a single channel.

A website isn't required: the agent also works with just Instagram, Messenger or WhatsApp. If you'd like a professional website or online shop, we build it for you, connected to the agent from day one so it picks up your products, prices and orders by itself. Pricing is by quote, based on your needs (kontakt@asistentiai.com).

Email: kontakt@asistentiai.com · phone and WhatsApp: +355 68 518 2975. Team hours: Monday–Friday 09:00–21:00, Saturday 09:00–18:00, Sunday closed (the AI agent answers 24/7).