A virtual assistant for business that answers your customers when you can't

Messages don't wait for your opening hours

It's 11 pm. A clothes shop in Tirana closed hours ago, and an Instagram message comes in: "how much is this jacket, do you have it in M?" You see it the next morning over coffee. By then the customer may have bought one somewhere else.

At a dental clinic in Durrës, the dentist is with a patient and the receptionist is on the phone when someone asks on WhatsApp about an appointment on Saturday. At a salon in Prishtina, the day's messages pile up until evening. The questions are nearly always the same: price, size, opening hours, delivery, is there a slot tomorrow.

A virtual assistant takes that job off your hands. It answers people where they write to you, with your business's own information, without waiting for you to be free.

Three ways to get a virtual assistant for business

The first is to hire someone, in the office or as a remote virtual assistant. A good person understands customers and can hold a conversation. But they work set hours, take holidays and sick days, and cost a monthly salary. At night and on Sundays, messages still wait unless you pay for extra shifts.

The second is a general-purpose AI chat app, the kind many people already have on their phone. These AI assistants write well, but they don't know your products, prices or stock, and they aren't connected to your business's Instagram or WhatsApp. You open the app, paste in the customer's question, check the answer and copy it back. The work is still yours.

The third is an AI virtual assistant connected to your channels, which replies to customers itself on Instagram, Messenger, WhatsApp and your website, using what you've taught it. That's what AsistentiAI is: an AI assistant for customer messages that learns your business and leaves your team only the cases that need a person.

What the assistant does for your customers

• ✓Answers the everyday questions within seconds, day and night: price, sizes, colours, opening hours, delivery, returns. Only from your information, never inventing prices, stock or policies.
• ✓When something is missing, it asks. A customer writes "any slots on Saturday?" and the assistant asks only for what it needs: the time, the service, or how many people.
• ✓When a customer wants to buy, it asks once for their name, phone number and full address and records the request. Your team then creates the order from the conversation, and the phone number and city fill in by themselves.
• ✓It records bookings from the chat. Businesses that work by appointment also get a calendar, an online booking page and reminders for the customer.
• ✓Comments on Facebook and Instagram don't go unanswered: the assistant writes to the customer privately and leaves a short public reply.
• ✓When it isn't sure, it doesn't take the risk. It hands the conversation to your team with a ready draft, at the top of the list under "Needs you".

What stays with you and your team

The assistant doesn't replace your team. It takes on the questions that come up every day, so your people can deal with what really needs a person: a complaint, a special case, a discount, a decision.

It only sends on its own the replies it's sure about. If a colleague promised a customer something, such as a discount, the assistant won't confirm it by itself; it passes it to the team. You see every conversation in one inbox, on your phone too, and you can take over any of them whenever you like.

When you'd rather answer yourself, you pause it: for the whole business, for one channel or for a single conversation. The platform keeps working as your team's shared inbox.

How it learns your business

There are no scripts to write. The assistant reads your website and learns from what you give it: documents (PDF, Word, Excel, CSV), your product list in Excel or CSV, a photo of your price list, which our team checks row by row, or your WooCommerce products, which stay up to date by themselves. You fill in whatever is missing.

When a customer asks something it doesn't know, the question shows up in your inbox for you to answer. From your colleague's reply, the assistant learns for next time.

It understands Albanian as people really type it: without ë and ç, with spoken and Gheg words such as "sa bon" or "qysh", mixed with English or Italian. It replies in standard Albanian, or in English, Italian or whatever language the customer writes in. It also understands the photos and screenshots customers send and looks the product up in your catalog.

What a virtual assistant for small business costs, and how to try it

With AsistentiAI you pay per business, not per person. Starter costs $120 a month for up to 1,000 agent replies on your website, Instagram and Messenger. Professional, at $220, adds WhatsApp and goes up to 3,000 replies; Business, at $550, gives you 10,000 replies and all channels. Prices are in US dollars, excluding VAT.

Setup is a one-time fee: $0 on Starter if you do it yourself, $149 if we do it. Going over your limit never cuts off a conversation; extra replies cost $30 per 1,000. With annual prepayment, the first 2 months are free. For WhatsApp, also budget for Meta's fees: since 1 October 2026, Meta charges for replies beyond 1,000 a month per number and bills the business directly.

The free trial gives you 50 agent replies with no credit card, and our team opens your trial account within the day. Want to see it first? The live demo has sample businesses, from shops to clinics and salons: pick one like yours and write to it as a customer would.